Wiener Konzerthaus

Many self-service portals stop at passwords, addresses and newsletters. These are important elements, but not necessarily inspiring. For the Wiener Konzerthaus, we have developed the login area as a digital experience space for the venue, where a genuine and lasting relationship between the venue and its visitors can develop: recognition rather than administration.

After the SSO login, a personalised dashboard welcomes users with what matters most right now: upcoming events, orders, bookings, memberships, vouchers, wishlists and reminder services. Personalised recommendations help users discover suitable concerts and season tickets – turning “I’ll have a look” into “I’m in”. In other words, the user journey doesn’t end with the ticket purchase, but continues as a lasting relationship: from the last visit to the next.

To ensure this experience works seamlessly, the platform closely integrates ticketing (Tixly) and CRM (Starmate) with the website. Tixly provides ticket prices, availability and status information in real time. Starmate centralises forms and customer data, ensuring service processes run smoothly and consistently. A gamified progress bar encourages profile maintenance and rewards active engagement with benefits such as discounts or vouchers. In this way, self-service becomes a convenience and an invitation to return.

With over 60,000 events since 1913, the Konzerthaus is a place of cultural history, even in the digital sphere. The data is imported centrally and made available in a searchable archive – complete with advanced search and filter options that respond in milliseconds thanks to Elasticsearch. This transforms the historical programme into a long-term resource for browsing, researching and rediscovering.